Bookings and
Cancellations Policy

Bookings

• Bookings can be made 7 days in advance from:-
Online Bookings - Can be made from 7.00am for courts & classes.
Telephone Bookings - Can be made from 9.00am for courts.
Telephone Bookings - Can be made from 10.00am for classes.
• Bookings can be made in person, by phone or at www.leisurebookings.net
• Members will need their membership number to make a booking.
• Casual users will need to be issued with a booking number in order to make bookings.
Casual users must attend their chosen Centre in person to complete a short application
form and will then be issued with a booking number.
• Payment must be made at time of booking.

Cancellations

• All classes/activities may be cancelled up to 9.00am on the day of the class/activity with
the exception of all half pitch bookings which will remain at 48hrs prior to the activity.
• All customers failing to attend or provide the correct cancellation notice period for a
pre-booked activity will be charged the full fee for the activity in question.
• Customers with payments outstanding will NOT be permitted to book/attend activities
until the outstanding payment has been cleared.
• Booking members that choose to cancel their activity booking in line with the
cancellation policy will receive a credit to their account which can be applied to the next
booking.
• Cancellations can be made by phone, or in person.